Post Implementation Support
To provide support and ease the process of the implementation of minor enhancements to bespoke systems that have been written by Independent Computer Services, customers can take advantage of a Software Development Support Contract. All work done under a Software Development Support Contract is undertaken by Independent Computer Services.
Customers with a Software Development Support Contract benefit from:
- higher priority response times
- discounted rates for minor enhancements
- reduction in administration - one single invoice can cover a number of enhancements
There is no fixed monthly or annual contract, Units of time are simply purchased in advance and used as needed.
Each Unit is a block of 12 minutes of time - a support or development issue taking 30 minutes therefore uses 3 Units from the Support Contract. As these Software Development Support Contracts only expire when there are no more units remaining, you never lose out. These can then simply be renewed by purchasing an additional number of Units. Statements are sent out at periodic intervals showing the number of Units used (and how these were used) and the number of Units remaining.
If systems written some years ago no longer meet your current and future requirements or are proving difficult to support, these can be re-written. The tried and tested functionality is retained and new features added as required. In-house staff can be trained to support the applications and provide on-going back-up support. Modifications and enhancements can be made as business needs demand, ensuring the applications always meet your requirements.